Return & Refund Policy

1. Return & Exchange Eligibility

We accept returns or exchanges under the following conditions:
✔ Thedamaged, defective, or incorrect up
✔unused, in its original packaging, and
✔ The retwithin 30 days from the deli

🚫 Non-returnable items:

  • Items labeled as *final sale or **clearaclearance.
  • Used, washed, or damaged items (unless they arrived defective).
  • Custom or personalized products.

2. How to Initiate a Return

To request a return or exchange, please follow these steps:

  1. Contact us at 📧 tanggiaustore@gmail.com with:
    • Your order number.
    • A clear photo or video showing the issue.
    • A brief explanation of why you want to return the item.
  2. Our team will review your request and provide return instructions if eligible.
  3. Ship the product back within 7 days of receiving return approval.

🚚 Return shipping costs:

  • If the return is due to our error (damaged, defective, or wrong item), we cover the return shipping cost.
  • If the return is due to customer preference (change of mind, incorrect size, or unwanted item), the customer is responsible for return shipping fees.

3. Refund Process

Once we receive and inspect your return, we will process the refund within 5-7 business days:
💳 Refund method: The refund will be issued to your original payment method (credit card, PayPal, etc.).
⏳ Processing time: It may take up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

💰 Partial refunds (if applicable):

  • If an item is returned not in its original condition, we may issue a partial refund based on the damage or missing parts.

4. Exchanges (Replacing a Defective or Incorrect Item)

If you received a damaged, defective, or incorrect item, you can request a free exchange.
📧 Contact us within 48 hours of delivery at tanggiaustore@gmail.com, and we will arrange a replacement at no extra cost.

5. Order Cancellations & Modifications

  • You can cancel or modify your order within 12 hours of placing it.
  • Once the order is processed and shipped, we cannot guarantee changes or cancellations.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:
✔ Check with your bank or credit card company.
✔ Contact us at 📧 tanggiaustore@gmail.com, and we’ll assist you.

7. Contact Us

If you have any questions about our return & refund policy, feel free to reach out:
📧 Email: tanggiaustore@gmail.com